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Shipment & Returns etc.

Returns

* Our returns policy lasts 30 days. To begin your return please email us at hella@trtltravel.com with a note of your order number.

* To complete your return, we require a receipt or proof of purchase (such as order number).


We are not able to accept returns for items bought on sites other than trtltravel.com

*To be eligible for a return, your item must be returned in a resellable condition It must also be in the original packaging


Return Shipping

* We are able to offer free return shipping far our IJSA orders.

* If you are ordering from a country outside the I-IS please contact us at hella@trtltravel.com far further information regarding return shipping costs


Refunds

* Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of

the approval or rejection of your refund.

* If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.


Partial Refunds

* There are certain situations where only partial refunds are granted (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error

* Any item that is returned more than 30 days after delivery


Late or missing refunds

* If you haven't received a refund yet, first check your bank account again Your refund should show under TRTL TRAVEL an your statement.

* Then contact your credit card company, it may take some time before your refund is off cially posted

* Next contact your bank. There is often some processing time before a refund is posted (usually an absolute maximum of 30 days).

* If you've done all of this and you still have not received your refund yet, please contact us at hella@trtltravel.com


Exchanges

We are always happy to replace items if they are defective or damaged If you need to exchange your product for the same item, please send us an email

at hello@trtltravel com to begin the process.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.